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Tickets, New Feature!

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PMC's Avatar PMC
Support
Level 100 : Transcendent Cake
24,468
Hey there, Crafters on Planets!

We have a brand new support system that we've been working on for a few weeks; this will allow us to better track requested features, known bugs/issues, as well as to provide a searchable area for all of this stuff!

It also doubles as a support system; users, both logged in and logged out, can submit support tickets, which are private to them & the staff. This replaces the need to contact our email! If you sent any requests to the Contact form, please re-submit them as support tickets! Note that any business-related tickets will be promptly deleted; business inquiries ALWAYS go through the Contact form.

Let us know what you think!
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1
04/14/2017 6:44 am
Level 29 : Expert Llama
LStarri
LStarri's Avatar
I still don't understand how these ticket things work. Could you give me an example of what you could say in one of these ticket things?
1
05/19/2016 9:23 am
Level 14 : Journeyman Architect
TRINATIONGUY
TRINATIONGUY's Avatar
Nice
1
03/08/2016 11:49 pm
Level 19 : Journeyman Toast
JokersBane
JokersBane's Avatar
This worked great! I haven't been active for a year and couldn't get logged on, and and Admin helped me very quickly, even though I submitted a ticket as an anonymous user. Good work PMC!
1
02/21/2016 8:18 pm
Level 26 : Expert Dragonborn
MangleProxZ
MangleProxZ's Avatar
pretty cool!
1
02/17/2016 5:23 am
Level 18 : Journeyman Explorer
RenegadeRad
RenegadeRad's Avatar
How can tickets be real if PMC isn't real?
1
05/12/2016 3:41 pm
Level 4 : Apprentice Explorer
austinhuang
austinhuang's Avatar
Best comment ever seen.
1
02/14/2016 1:46 am
Level 33 : Artisan Archer
_Hybrid
_Hybrid's Avatar
I have tried to report certain posts / users in the past, with no response.
Is this ticket system also a way to contact PMC staff about certain posts
or users, to get what they have done wrong actually noticed?
1
02/14/2016 9:41 pm
Level 58 : Grandmaster Grump
Azie
Azie's Avatar
You should still flag posts wherever you're able since those are sorted into a separate area for our mods to handle. You can use the tickets system to report users however. That's a better way to report a user rather than PMing an individual moderator since your report on that user can be seen by all our staff at once.

Regarding your complaint that you received no response (assuming you mean "nothing was done"), it's most likely that one of three things happened:

1. Your report wasn't valid.

2. Your report was sent to a moderator via PM and it got lost for forgotten about in a sea of PMs (it happens).

3. You didn't include proof (if you were reporting something that needs proof, like theft), so your report was dismissed.
1
02/11/2016 9:19 am
Level 60 : High Grandmaster Grump
Art Dei Tech
Art Dei Tech's Avatar
Seems great, but is this only limited to the features of the PMC domain or does it also apply to program issues regarding Minecraft and its children applications like MCSkin3D? Unless it revolves around the rule of no affiliation with the game, Mojang and other software developers whatsoever.
1
02/14/2016 9:36 pm
Level 58 : Grandmaster Grump
Azie
Azie's Avatar
It's for our site only, not for issues regarding Minecraft or 3rd party applications like McSkin3D (we love you, Paril).
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