2

I NEED HELP WITH MY ACCOUNT

2 emeralds10 replies144 views
created 06/16/2019 9:16 am by JustCrih_
last reply 06/19/2019 8:02 pm
Hello everyone,
So I was permanently banned from Hypixel because my account is not secured. To secure my Mojang Account, they sent me instructions at my email address. The problem is, I don't have access to that email anymore and, for some reason, the email website won't let me recover the password.

And I can't change my email because I have to secure my Mojang account first.

Does anybody have a solution to this???
Posted by avatar
JustCrih_
Level 1 : New Miner
0

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10 replies

2
06/19/2019 8:02 pm
Level 4 : Apprentice Network
CeppStaff
Hej,

You will need to contact Mojang and convince them that you own this account. Do you remember your method of payment? If your payment method was PayPal for example, you will need to look for your transaction ID on your account, after you have located your transaction ID you will need to contact Mojang support.

You can read more about how to locate a transaction ID on their official page. Once you have located your transaction ID, depending on your payment method, you will have to contact their support team.

I do not understand why Hypixel would ban your account because it was not 'secure' they are in no way affiliated with Mojang AB so that seems like a silly issue.

Kind Regards,
//CeppStaff
3
06/16/2019 1:51 pm
Level 43 : Master Pixel Puncher
TomConn
Well. If you can't access the E-mail in any way, then you need to buy the game again or contact Mojang support team and convince them that the account belongs to you.
1
06/16/2019 10:21 am
Level 29 : Expert Pixel Painter
Bowmanimmortal
Which email site are you using? You should be able to recover the password if you're using Gmail or other popular options. I think Yahoo Mail works too, but I don't use it.
1
06/16/2019 10:35 am
Level 1 : New Miner
JustCrih_
I made this account over 5 years ago and I used mail.com =P
1
06/19/2019 7:15 pm
Level 29 : Expert Pixel Painter
Bowmanimmortal
I've never heard of mail.com. Gmail is free, and so are many other popular email websites. Seeing as how mail.com is and obscure website that is not popular as emails go, I think that's your problem. I don't know what to do in this scenario other than get a new Minecraft/Mojang account. Sorry.
1
06/16/2019 10:10 am
Level 1 : New Miner
joffrey1516
Plz help me i can't download the mod because when i'm in addfly i can't do nothing!
1
06/16/2019 10:45 am
Level 29 : Expert Pixel Painter
EJDEV08
sir, this is not a mod post
1
06/16/2019 9:23 am
Level 1 : New Network
MxPvP-OG
This sounds like a series of other separate issues. What do they mean it's not secure?
1
06/16/2019 10:00 am
Level 1 : New Miner
JustCrih_
Securing an account means adding security questions
2
06/16/2019 11:00 am
Level 1 : New Network
MxPvP-OG
You're not following my point. How would a server know if your account is secure? Security questions are required for the account when you make it. So not having them doesn't seem logical.

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