Forumskeyboard_arrow_right Help keyboard_arrow_right Bedrock Edition

Create Forum Thread
3

Daughter's Minecraft Won't Open on iPad-- Need Help!

3 emeralds8 replies190 views
created 11/08/2019 9:41 am by Jeannine history
last reply 11/08/2019 5:51 pm
Hi. Since last week, my daughter has attempted numerous times...as have we (the parents) to open Minecraft on her iPad When the Minecraft icon is clicked on.. it gets to the Mojang white page and then shuts down (not taking her into the game). Any information on why this is happening and what we can do to resolve the problem would be greatly appreciated.. She doesn't want reinstall and potentially loose her worlds. Thanks! Jeannine
Posted by avatar
Jeannine
Level 1 : New Miner
0

comment Login or register to post a reply.

8 replies

1
11/08/2019 5:51 pm
Level 11 : Journeyman Unicorn
HoboMaggot
Have you recently updated the game? Was it lagging a bit/a lot before?
If so, your device cannot handle the game anymore, in terms of processing power.

Otherwise, it could be something in the game files are corrupted. You might need to reinstall Minecraft
1
11/08/2019 12:28 pm
Level 1 : New Miner
YourBoyLee
Here isn't exactly the best place to make a thread for Minecraft Support, maybe make a thread at there support site.

Also, Mojang doesn't have a number to call..



Mojang's Bedrock(phones, tablets, windows 10) support site;

https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
1
11/08/2019 12:57 pm
Level 1 : New Miner
Jeannine
Thanks! Started a thread there. :)
1
11/08/2019 10:07 am
Level 43 : Master Demolitionist
busterdogtnt
This sometimes happens to me, is your Ipad out of date?
This better belongs on bedrock help if you want help or just contact mojang support
1
11/08/2019 10:23 am
Level 1 : New Miner
Jeannine
Her iPad has been updated. Reached out to Mojang and have yet to hear back from them. Was hoping to find a phone number so I could talk to someone live at Mojang? Is there a number I can call?
1
11/08/2019 12:15 pm
Level 43 : Master Demolitionist
busterdogtnt
I am unsure about a phone number, bedrock minecraft aka Ipad minecraft is not the stable with the recents updates so until mojang gets this fixed it might be a while. try restarting your ipad or redownload minecraft and see if that helps.
1
11/08/2019 12:53 pm
Level 1 : New Miner
Jeannine
Got it! We did restart the iPad...and still didn't work. If we redownload Minecraft...will all of her worlds be lost? That's the concern.
1
11/08/2019 2:16 pm
Level 43 : Master Demolitionist
busterdogtnt
I'm not sure about the world downloads. Your best bet at this point is just wait for mojang support to respond

Planet Minecraft

Browse

Website

© 2010 - 2019
www.planetminecraft.com

Welcome