I accidently put this into the minecraft help..oops. I will copy and paste. "I am one of the owners of jpnnetwork.mcpro.co. When I go on, I have all of the perms, but when other people get on, they have no prefix or rank and they say they can't do anything even though I set up perms for the default group. I set it up for them to be called "Member", but instead it doesn't say anything and I use Group Manager. Last, I can't use the /manuadd command. I have to go into the actual file and edit it therePlease help!"
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Make sure you set one of the groups as default, and none of the other groups as default, You should only have 1 Default group. Also make sure your spacing is correct you can check other peoples group manager file to compare or use http://yaml-online-parser.appspot.com