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DogsRNice
the_soup
what is the normal time for a mod/admin to reply to a pm?
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Ask several moderators beacuse the staff mostly are in different time zones. Also be sure to check out theit offline/online status on their profile. If they are online then quickly send them a message so that they can reply back.
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Usually under 24 hours however some mods are busy and can be caught up with real life matters
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I have the solution!
Be patient.
Be patient.
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i asked one yesterday and they have been online since but i have not gotten a responce
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The normal time that an admin spent on a inquiry is 3 hours or less.
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Not sure where you got that number, but it really varies greatly by mod. If you can't get a hold of a mod through PMs, you can see if they have any other type of contact method listed (like Skype) or you can ask around in chat to see if they come on there regularly.
That being said, if you're trying to inquire about a moderation action against you, most likely your question can be answered by reading our site rules. Every time you have a submission removed or a warning issued on chat/the forums, it will be accompanied by a warning or moderation message explaining what you did wrong. Additionally, many people are unaware of our rules and what is and isn't allowed, which is easily remedied by actually reading them:
submission-guidelines-updated-november-24th-2012-t40929.html
planetminecraft-rules-guidelines-upd-nov-2012-t1040.html
That being said, if you're trying to inquire about a moderation action against you, most likely your question can be answered by reading our site rules. Every time you have a submission removed or a warning issued on chat/the forums, it will be accompanied by a warning or moderation message explaining what you did wrong. Additionally, many people are unaware of our rules and what is and isn't allowed, which is easily remedied by actually reading them:
submission-guidelines-updated-november-24th-2012-t40929.html
planetminecraft-rules-guidelines-upd-nov-2012-t1040.html
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depends on the mod, your timezone, their timezone, etc. please be patient.
