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Help Nao!
inactive3917245
beasteye
Ok so a month ago I bought a gift code for my friend and he activated his account fine but then today he tried logging in and it said he didn't have a premium account.
What should I do?
(He hasn't installed any mods or opened any unfamiliar .exe files)
What should I do?
(He hasn't installed any mods or opened any unfamiliar .exe files)
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i know did he play hardcore mode and die XD jk
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that's kinda what I thought. so basically, you haven't lost anything because it was never charged. Now you can try again!
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I have figured out why it says it isn't premium since the credit card saw that it was a charge from london it automatically shut down the credit card so the payment was never actually made
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did you get to this screen?
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if you have that info, they'll probably be able to help you... otherwise you may actually HAVE to purchase another gift code.
Good luck with your credit cards btw, I hope that goes smoothly for you
[attachment=0]<attachment unavailable>[/attachment]
if you have that info, they'll probably be able to help you... otherwise you may actually HAVE to purchase another gift code.
Good luck with your credit cards btw, I hope that goes smoothly for you
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Well I sadly don't have the info for the receipt but I have everything else and the credit card situation got resolved a while ago but thanks anyways
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ah HA. there ya go. you'll need to contact Mojang support in another way. stupid idiots stealing your credit card. I'm sorry, that happened to me and it's a REAL pain in the butt.
yeah, I could see mastercard refusing an overseas charge on a stolen credit card. that makes sense.
yeah, I could see mastercard refusing an overseas charge on a stolen credit card. that makes sense.
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How would I contact them and how long will it take?
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Maybe send an email to Mojang.. They honestly in my opinion aren't the #1 supporters.. I've filled in all of my information and still havent responded after 5 months.. Good luck bro
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as well, you might try this out:
http://www.minecraft.net/support
click on "account" then click on "premium" and fill in the check boxes as you need to. It will give you more information on how to figure out what's going on.
http://www.minecraft.net/support
click on "account" then click on "premium" and fill in the check boxes as you need to. It will give you more information on how to figure out what's going on.
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Its asking me for my credit card info but the account has been canceled due to it being stolen so what do I do
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Oh. Oh, I just had an idea Panda. Did you buy the code directly from minecraft.net?
and when you bought it, did you buy it with a pay-as-you-go visa/mastercard?
if the first answer is "no" and/or the 2nd answer is "yes" I might have your reason.
and when you bought it, did you buy it with a pay-as-you-go visa/mastercard?
if the first answer is "no" and/or the 2nd answer is "yes" I might have your reason.
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Unfortunately its a yes and a no if it is needed info I paid with a mastercard that was canceled
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then the possibility is that Mojang only actually authorized the purchase AFTER your mastercard was cancelled (if that makes sense.) See, online they do a pre-auth (to see if the funds are available, and put a hold on those funds) and then send in the actual payment slip later... which means there might have been a chargeback, which means Mojang would cancel the premium account.
My best suggestion then would be go to the support page I linked ya and try to talk to someone (especially if you were ACTUALLY charged on your credit card.)
My best suggestion then would be go to the support page I linked ya and try to talk to someone (especially if you were ACTUALLY charged on your credit card.)
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I myself have never used a gift code so I don't really know, have you checked their forums or FAQ? Someone else may have had a similar issue, you say he's using the pre-release? Maybe that 's causing it, it is pretty buggy
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If it is a pre-release bug should I notify notch and if I should how should I contact him
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Maybe he got hacked..Or banned from minecraft, I got hacked lately so.. Cant really help you with that bro Sorry
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How did you get hacked? Just change your password...
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How did i get hacked? I Cant change my pass.. He hacked both of my email and account :l
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Well, that sucks x)
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When you say change your password are you talking to me or him
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If he did get hacked/banned what would be the reason
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I don't think Emorak was talking to you Panda. Did you pay full price for the code? If so, it sure as heck didn't "expire."
(are you sure he was logged into the minecraft.net server when he got the message that he wasn't premium? If he played "offline" he'll get the same message.)
(are you sure he was logged into the minecraft.net server when he got the message that he wasn't premium? If he played "offline" he'll get the same message.)
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I payed full price for the code(I even checked the bank website after I purchased) and me and him tried to log in on his account but it still said not premium
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Manners wouldn't hurt...
On topic, I don't have any suggestions, maybe the gift codes only work for a month? Kind of like Xbox 1 month trial
On topic, I don't have any suggestions, maybe the gift codes only work for a month? Kind of like Xbox 1 month trial
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I dont think the gift codes do but im not to sure and what do you mean manners wouldn't hurt
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[deleted]
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He is using 1.9 Pre-Release but I dont think that would matter because on Minecraft.net it says he isn't premium
