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Mojang/Microsoft migration issues
Chuck Fury
Ok, I know this has been discussed at length but I don't see where this particular issue has been addressed, so let me begin the topic since I haven't gotten any help from Mojang or Microsoft...
I originally purchased the game in July of 2020. When my time came to migrate I followed the instructions and then was prompted to change my xbox tag. I continued to follow instructions as given. Well to my surprise after all was done I no longer owned the game. WAIT WHAT! I have no idea what happened but it was on Mojang's end not mine or Microsoft's. To Microsoft's credit they did try. I was able to talk to an actual person. Mojang kept sending me the same message over and over and after trying those things 5 TIMES IN A ROW, ... nothing. I had to buy the game again just to be able to play. Luckily I got all my worlds back but now I am 2 purchases in on a game I already owned and, no migration cape. The cape isn't really the issue (even though we were promised one) it's the fact that so many people are having this issue and Mojang isn't helping at all, but instead handing us off with a rudimentary, universal answer that is helping no one because it doesn't address the actual issue.
I know they are busy, I know they are bringing a lot of stuff forward for the community, but support is there for a reason and if they are no help then why have them. After 7 attempts to get Mojang's attention I gave up on them and I thought maybe placing this here might get the attention of the community and someone that knows how to fix this issue. Some people I have talked to say they still haven't gotten their worlds back even after buying the game again.
By the way I have another post here on the issue of 1.16.5 worlds not updating properly which hasn't been addressed properly either. (Thanks to the one person that has tried to help)
Thank you for a great game Mojang but your support is elementary at best and seems unable to deal with anything more complicated that what can be addressed by the Wiki. Prove me wrong...
Thanks for any help gamers.
I originally purchased the game in July of 2020. When my time came to migrate I followed the instructions and then was prompted to change my xbox tag. I continued to follow instructions as given. Well to my surprise after all was done I no longer owned the game. WAIT WHAT! I have no idea what happened but it was on Mojang's end not mine or Microsoft's. To Microsoft's credit they did try. I was able to talk to an actual person. Mojang kept sending me the same message over and over and after trying those things 5 TIMES IN A ROW, ... nothing. I had to buy the game again just to be able to play. Luckily I got all my worlds back but now I am 2 purchases in on a game I already owned and, no migration cape. The cape isn't really the issue (even though we were promised one) it's the fact that so many people are having this issue and Mojang isn't helping at all, but instead handing us off with a rudimentary, universal answer that is helping no one because it doesn't address the actual issue.
I know they are busy, I know they are bringing a lot of stuff forward for the community, but support is there for a reason and if they are no help then why have them. After 7 attempts to get Mojang's attention I gave up on them and I thought maybe placing this here might get the attention of the community and someone that knows how to fix this issue. Some people I have talked to say they still haven't gotten their worlds back even after buying the game again.
By the way I have another post here on the issue of 1.16.5 worlds not updating properly which hasn't been addressed properly either. (Thanks to the one person that has tried to help)
Thank you for a great game Mojang but your support is elementary at best and seems unable to deal with anything more complicated that what can be addressed by the Wiki. Prove me wrong...
Thanks for any help gamers.
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mhm, i had a simmilar issue but for me it was my location causing an issue somehow. somehow when i went to visit family it worked for me??? they need way more people on customer services imo
that's why i don't migrate my account
totally not because im lazy
totally not because im lazy
