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Timed out / disconnect problem with players trying to join my server

Ezacu 8/7/18 8:31 pm history
16.2k
8/8/2018 8:24 am
Hello, If you want to skip to the problem and see if you can help jump to the text under the big, bolded, word: Problem.

BACKGROUND INFO for people who are going to tell me to google it:
I have yet to find a working answer to this problem that I have been having online. No methods really worked because most were for LAN servers. I have a server, hosted not on my own computer but rather on a VPS.

THE PROBLEM:
Whenever players try to join most of the time they either join in but it takes a lot of time for the world to load terrain:

https://gyazo.com/35bd126117c9cbd654acee647f6caec1
https://gyazo.com/70f4782b5f5b583a6bfeea518bab5fb3


and or the player gets a Time Out message from the game and do not join the server:

https://gyazo.com/0cb4b7a5013b02943505bb84b9605cf4
https://gyazo.com/fa024d7d629cc2486cf2ec088e9b2d22

Most of the time if you try over and over again to join the server, you will join but it takes multiple attempts. And most of the time it is random for when you will join the server or not, as you can see I really hate this problem.

SERVER INFO:
My server is in 1.13 and I know this is not a version error since this happened when my server was in 1.12 and 1.12.2.

Long list of plugins:
https://gyazo.com/6eff26c8c8059559d76b9a584df37b7e
I have already tried to join the server without the plugins that are red and the problem still happens.


Log for when I try to join to when I get timed out:
https://pastebin.com/skaYHjwP

If there is any other information that you might need to help me solve this issue just reply on this thread and I will add it to here. I really hope this gets a fix / answer so server owners in the future won't have to deal with this problem so please emerald this so it can get more attention since I have seen many server owners who have the same problem and have still yet to get a response from anyone.

Posted by
Ezacu
Level 8 : Apprentice Mage
8

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CGBrothers
08/07/2018 10:24 pm
Level 53 : Grandmaster Lego Builder
Sounds like connectivity issues. Contact your host and ask their upload speed. You can host 3 players per Mbps/upload.

It's hard to diagnose without actually being in possession of the machine. It's their issue though -- if they say their upload is fine/more than high enough for a few players, let them know you're having connectivity issues that point to a low upload speed. They may have something poorly configured
1
star_weaver
08/07/2018 10:16 pm
She/Her • Level 27 : Expert Princess Button Pusher
for starters, you may want to blur out the users ip adress, secondly, is server fully updated, you can find out by doing /version, also if possible try renaming the world and plugins folder and see if it still happens with a fresh start
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Ezacu
08/07/2018 11:14 pm
Level 8 : Apprentice Mage
history
The server is telling me I am 4 versions behind. Is there a way to update? Also thanks for the catch on the IP. Also by renaming the world and plugins folder, do you mean just renaming them the same name or different names?
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star_weaver
08/07/2018 11:27 pm
She/Her • Level 27 : Expert Princess Button Pusher
history
u got the spigot build tools? if not then it can be gotten from the spigot site, then to run it you just ru it like any normal jar and it will take a while (needs a unix system not windows) while it builds a new system, but being only 4 versions behind shouldnt cause any issues since 1.13 can update like 10 times a day
also, the plugins in red are not being loaded/loaded properly
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Ezacu
08/07/2018 11:39 pm
Level 8 : Apprentice Mage
Would you mind sending me the spigot build tools, I don't want to download the wrong jar.
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star_weaver
08/08/2018 1:04 am
She/Her • Level 27 : Expert Princess Button Pusher
1
CGBrothers
08/08/2018 12:39 am
Level 53 : Grandmaster Lego Builder
Build tools is not a simple process, but if you have a handle on command prompt you'll be fine

Here's the spigot page on it

Just follow that, but be sure to add --rev 1.13 at the end, the default is 1.12.2 until 1.13 is stable.
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star_weaver
08/08/2018 1:03 am
She/Her • Level 27 : Expert Princess Button Pusher
default is 1.13
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