ugh I don't know who needs to hear this but shockbyte's customer support is not very good.
I did a lot of googling and research to figure this out. BisectHosting has a really good reputation apparently Google "bisecthosting reddit" and you'll see what I mean. It seems like there's a lot of people in the reddits that like BisectHosting (source: BisectHosting Review)
I was googling around and Shockbyte's customer service is not the best since the plans are so low-priced they can't afford to spend on customer service and still be profitable.