I got a response, and they decided to reimburse the $32
Staff: Hey there Anthony,
Thank you so much for reaching out to us. My name is Dusty and I'm the Director of Operations here at MCProHosting.
I'm really sorry that this happened. Upon further investigation I believe I have found the cause.
The Manage Credit Card area of our billing panel is tied to our primary card processor. However, you had automatic payments set up with an old card processor that we are currently phasing out. A bug in our billing system allowed for your payment to be sent through the old processor (who had your old card information) when it should have been sent to our new processor with the updated card information.
Since there would have been no way for you to update the old card information or cancel the automatic payment without contacting us, I will happily reimburse you for the overdraft fee of $32. We have also located the cause of this bug and issued a fix for it.
The credit has been issued to your MCProHosting account and can be viewed from your account's dashboard.
I apologize again for the issue. Please let us know if there is anything else that we can do for you.
Best Regards,
Dusty Alexander
MCProHosting Director of Operations
Me: Thank you