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Dear Hypixel, (vent/proof)

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-ronan's Avatar -ronan
Level 37 : Artisan Blockhead
143
EDIT (15/8/2018): My second account was unbanned, however, my first account is still being denied and they aren't showing me any proof of evidence against me, even though they claim to have proof and I have asked to see it.



EDIT 2: Both accounts were unbanned a while ago. I went on hiatus on PMC and forgot to edit this blog. Thank you to everyone who helped or shared this around.



Alright, so today at school (14/8/2018), I was banned from Hypixel for what seems to be no reason. Here we go:

I have been playing on Hypixel for approximately a year and a half now, not as long as some, but still a long time. Now, I have two accounts on Minecraft, lithe_ and NyssaAndThing. My little brother and sister were staying home sick, and I went to school. My little brother (6 years old) was using my (main) account to play on Hypixel with my sister. They went on and my sister (who is more than capable of respecting the rules) was teaching my brother the basic controls in the lobby of Murder Mystery, so that they could play. However, when they went to click and join a game for MM, the loading screen turned into this:



https://i.imgur.com/fcMzoNZ.png

Keep in mind that I have not been banned, muted, or given any sort of warning in the past, not on my main or second account. The photo you just saw was the ban reason for my main account. My sister tried to log onto the server to see if my second worked, and then it came up with this message:




https://i.imgur.com/DWU9KuG.png

When I got home from school, my mother told me that my brother had randomly been banned from a server, and that he was very upset and worried I would be angry at him, because he thought I would think it was his fault. I asked my mum, brother, and sister, what happened and they all had this exact same story you are currently reading, so I do have witnesses although I wasn't there at the time. I, assuming it was a glitch, wasn't upset at all, and I filed an appeal, briefly explaining what happened. If you look at the denial message, it says this:
https://i.imgur.com/JYqDTbA.png




Automated. As far as my knowledge goes, (mind you, I don't know a whole lot on this subject of matter, so please correct me if I'm wrong!!) automated means that this was the system, NOT an actual administrator who looked at the report. As I said before, my knowledge doesn't stretch that far. So if I am wrong, please do correct me.

My little brother is six, and he cannot read. It is EXTREMELY unlikely that he got banned for hacking, of all things. Heck, he was crying because he was so worried that I would blame him when there had been an injustice. Keep in mind this was also on my computer, so I would be able to view anything he has downloaded or installed. Then there is the fact that my second account was banned permanently. I can deal with a month, it really isn't that big of a deal. It's literally just a server on Minecraft, of all games. However, while I don't use my second account to go on Hypixel at all, it is still an injustice and I am very annoyed about it, for me, and for others. Thats right- Others.
While looking up on how to report that I had been falsely banned on both accounts, I stumbled across some other forum posts on the official Hypixel website and on here (Planet Minecraft) about complaints that are similar and (some) even have the exact same problems that I am experiencing.

https://hypixel.net/threads/banned-for-no-reason.1400454/
https://hypixel.net/threads/banned-for-no-reason.1610351/
https://www.planetminecraft.com/forums/minecraft/discussion/hypixel-banned-me-for-no-reason-571350/

There are countless others, like me, who have experienced injustice and cannot do anything about it. I am not trying to "shame" or "bad-talk" Hypixel, but I am extremely disappointed in their reporting and banning system. Once your appeal is denied, thats the final decision of the staff, because you have "proof" of hacking or mod use. I will make people see this, and I will take a stand.
So please, if you do have proof of my 6-year-old brother who can't even read, let alone hack, then come forward and show me.

A false ban on a Minecraft server of all things is something so unimportant, so insignificant. But it is an injustice, and I will fight to make it right. For me and for others*.



*This being said, I do understand and realise that there are people who lie and use mods/hacks to do bad.



Screenshots of appeal
https://i.imgur.com/shb6eSr.jpg
https://i.imgur.com/COxbMkC.jpg

CreditSister, Mother, and Brother for providing detailed information. Thnx guys.
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2
03/27/2021 8:52 am
Level 65 : High Grandmaster Spelunker
Aceplante
Aceplante's Avatar
Yea, Ive been falsely banned TWICE... for THREE MONTHS... EACH! The first time was for "discrimination of a player or group" which is obviously something I would never do by the way, which is also why I can guarantee and would bet my life on the fact that it was clearly a mistake, yet the appeal was denied. I even specifically asked for the "evidence" because I knew there wasn't any, yet I still got the automated response/aka no proof. So obviously I messaged staff, and they all said to appeal. When I told them I already did they all repeatedly said "unfortunately the appeals team decision is final" and theres nothing they could do. So I had to wait out a three months false ban/mute (which for me are the same thing. Im not going to bother playing if I cant even use the chat).
Then recently, someone else made a joke about 9/11, I responded to their comment, and IM the one that gets muted for ANOTHER THREE MONTHS?? So again, I appeal and explain the situation and AGAIN get the automated response of denied.
And now i'm sure any future bans/mutes will be even longer and less likely for them to accept an appeal because now I have these on my record??
2
12/19/2019 1:39 pm
Level 1 : New Miner
JoelPlayzMC
JoelPlayzMC's Avatar
I once got Kicked because "HACKING and CHEATING is not allowed" even tho i did litteraly nothing but play skyblock.

False bans are completely normal nowadays
1
02/24/2019 12:25 pm
Level 1 : New Procrastinator
Underlord1271
Underlord1271's Avatar
False bans. Just appeal.
1
12/03/2018 5:15 pm
Level 66 : High Grandmaster Kitten
Marma
Marma's Avatar
Girl, same. I got temp banned by watchdog for "hacking" I don't hack. I was playing at night. Everyone knows my wifi has heart attacks at night so I lag a lot. I was lagging while doing bw and got reported. But this is a true #FML
1
09/20/2018 2:45 am
Level 37 : Artisan Wisp
-Moshi-
-Moshi-'s Avatar
I've never been banned my hypixel personally, but my friend has been banned multiple times on multiple accounts for 'watchdog'. Although honeslty I have my suspicions, he's also been banned for 'hacking' right after he killed an admin on warlords.
1
09/18/2018 7:25 pm
Level 20 : Expert Pirate
Bleyd
Bleyd's Avatar
This reminds me a lot of customer support on Jagex games. For a while they were notorious for banning accounts of innocent players, then feeding them the same excuses as to why their appeals would not be heard. When a player insisted they had done nothing wrong and requested any form of evidence or explanation for why they were suspended, support would tell them that such information is classified and not for players to know about, because their macro detecting software was proprietary and cluing players in on why they triggered it would lead to its abuse. "Shut up and trust us" because the norm as they dealt out unfair punishments, and combined with other reasons involving utter disrespect for community, their games operate at a fraction of the player base they used to be.
1
09/18/2018 5:59 pm
Level 20 : Expert Botanist
Joeya89
Joeya89's Avatar
Bots and Admins are both worse at doing their jobs these days :p
1
09/18/2018 4:09 am
Level 45 : Master Bunny
StLee
StLee's Avatar
I've been banned once for hacking, like I just bought ranks up to MVP+ and got banned playing the SkyWars Lab Mode. It was laggy AF. In the end they did not grant me any unban. Why would I waste such money and just use hacks to get banned I think no mind would even think about it.
1
09/15/2018 8:02 am
Level 58 : Grandmaster Procrastinator
morningblues
morningblues's Avatar
I don’t play Hypixel a whole lot, but I’ve heard of some of these unjust bans. Some random person could have reported you, and I don’t think Hypixel requires you to place proof before reporting. I’ve played on Hypixel enough to know some players are rather toxic, and are “trigger happy” with the reporting. Trust me, I’ve almost been reported several times for supposedly teaming in a game of Guess the Build (I was just guessing the words quickly through my prior knowledge of the themes in the game). Then the Hypixel staff don’t thoroughly check these reports, resulting in many unjust bans that just don’t make sense. I hope this is fixed.
1
09/14/2018 9:58 pm
Level 6 : Apprentice Archer
hshdje72626
hshdje72626's Avatar
Maybe someone watchdogged you out of anger?? That’s what I do when someone is way better at pvp than me and I’m on MY BROTHERS DESKTOP. Which is very good btw
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