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Dear Hypixel, (vent/proof)

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avatar NyssaDerp
Level 8 : Apprentice Toast
30
EDIT (15/8/2018): My second account was unbanned, however, my first account is still being denied and they aren't showing me any proof of evidence against me, even though they claim to have proof and I have asked to see it.



Alright, so today at school (14/8/2018), I was banned from Hypixel for what seems to be no reason. Here we go:

I have been playing on Hypixel for approximately a year and a half now, not as long as some, but still a long time. Now, I have two accounts on Minecraft, lithe_ and NyssaAndThing. My little brother and sister were staying home sick, and I went to school. My little brother (6 years old) was using my (main) account to play on Hypixel with my sister. They went on and my sister (who is more than capable of respecting the rules) was teaching my brother the basic controls in the lobby of Murder Mystery, so that they could play. However, when they went to click and join a game for MM, the loading screen turned into this:



https://i.imgur.com/fcMzoNZ.png

Keep in mind that I have not been banned, muted, or given any sort of warning in the past, not on my main or second account. The photo you just saw was the ban reason for my main account. My sister tried to log onto the server to see if my second worked, and then it came up with this message:




https://i.imgur.com/DWU9KuG.png

When I got home from school, my mother told me that my brother had randomly been banned from a server, and that he was very upset and worried I would be angry at him, because he thought I would think it was his fault. I asked my mum, brother, and sister, what happened and they all had this exact same story you are currently reading, so I do have witnesses although I wasn't there at the time. I, assuming it was a glitch, wasn't upset at all, and I filed an appeal, briefly explaining what happened. If you look at the denial message, it says this:
https://i.imgur.com/JYqDTbA.png




Automated. As far as my knowledge goes, (mind you, I don't know a whole lot on this subject of matter, so please correct me if I'm wrong!!) automated means that this was the system, NOT an actual administrator who looked at the report. As I said before, my knowledge doesn't stretch that far. So if I am wrong, please do correct me.

My little brother is six, and he cannot read. It is EXTREMELY unlikely that he got banned for hacking, of all things. Heck, he was crying because he was so worried that I would blame him when there had been an injustice. Keep in mind this was also on my computer, so I would be able to view anything he has downloaded or installed. Then there is the fact that my second account was banned permanently. I can deal with a month, it really isn't that big of a deal. It's literally just a server on Minecraft, of all games. However, while I don't use my second account to go on Hypixel at all, it is still an injustice and I am very annoyed about it, for me, and for others. Thats right- Others.
While looking up on how to report that I had been falsely banned on both accounts, I stumbled across some other forum posts on the official Hypixel website and on here (Planet Minecraft) about complaints that are similar and (some) even have the exact same problems that I am experiencing.

https://hypixel.net/threads/banned-for-no-reason.1400454/
https://hypixel.net/threads/banned-for-no-reason.1610351/
https://www.planetminecraft.com/forums/minecraft/discussion/hypixel-banned-me-for-no-reason-571350/

There are countless others, like me, who have experienced injustice and cannot do anything about it. I am not trying to "shame" or "bad-talk" Hypixel, but I am extremely disappointed in their reporting and banning system. Once your appeal is denied, thats the final decision of the staff, because you have "proof" of hacking or mod use. I will make people see this, and I will take a stand.
So please, if you do have proof of my 6-year-old brother who can't even read, let alone hack, then come forward and show me.

A false ban on a Minecraft server of all things is something so unimportant, so insignificant. But it is an injustice, and I will fight to make it right. For me and for others*.



*This being said, I do understand and realise that there are people who lie and use mods/hacks to do bad.


Screenshots of appeal
https://i.imgur.com/shb6eSr.jpg
https://i.imgur.com/COxbMkC.jpg

CreditSister, Mother, and Brother for providing detailed information. Thnx guys.
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1 - 17 of 17

  • Crestwaters
  • Level 9
  • Apprentice Narwhal
  • September 19, 2018, 10:45 pm
I've never been banned my hypixel personally, but my friend has been banned multiple times on multiple accounts for 'watchdog'. Although honeslty I have my suspicions, he's also been banned for 'hacking' right after he killed an admin on warlords.
  • Bleyd
  • Level 15
  • Journeyman Pirate
  • September 18, 2018, 3:25 pm
This reminds me a lot of customer support on Jagex games. For a while they were notorious for banning accounts of innocent players, then feeding them the same excuses as to why their appeals would not be heard. When a player insisted they had done nothing wrong and requested any form of evidence or explanation for why they were suspended, support would tell them that such information is classified and not for players to know about, because their macro detecting software was proprietary and cluing players in on why they triggered it would lead to its abuse. "Shut up and trust us" because the norm as they dealt out unfair punishments, and combined with other reasons involving utter disrespect for community, their games operate at a fraction of the player base they used to be.
  • Joeya89
  • Level 1
  • New Miner
  • September 18, 2018, 1:59 pm
Bots and Admins are both worse at doing their jobs these days :p
  • StLee
  • Level 42
  • Master Bunny
  • September 18, 2018, 12:09 am
I've been banned once for hacking, like I just bought ranks up to MVP+ and got banned playing the SkyWars Lab Mode. It was laggy AF. In the end they did not grant me any unban. Why would I waste such money and just use hacks to get banned I think no mind would even think about it.
  • Inspirinq
  • Level 36
  • Artisan Turtle
  • September 15, 2018, 4:02 am
I don’t play Hypixel a whole lot, but I’ve heard of some of these unjust bans. Some random person could have reported you, and I don’t think Hypixel requires you to place proof before reporting. I’ve played on Hypixel enough to know some players are rather toxic, and are “trigger happy” with the reporting. Trust me, I’ve almost been reported several times for supposedly teaming in a game of Guess the Build (I was just guessing the words quickly through my prior knowledge of the themes in the game). Then the Hypixel staff don’t thoroughly check these reports, resulting in many unjust bans that just don’t make sense. I hope this is fixed.
  • 123Random
  • Level 17
  • Journeyman Pokemon
  • September 14, 2018, 5:58 pm
Maybe someone watchdogged you out of anger?? That’s what I do when someone is way better at pvp than me and I’m on MY BROTHERS DESKTOP. Which is very good btw
ah..
  • NyssaDerp
  • Level 8
  • Apprentice Toast
  • September 14, 2018, 4:24 pm
Thank you to everyone for sharing their stories/opinions. Again, not trying to start drama, but I am very annoyed. also anything that makes my little brother upset i need to have vengeance
  • -Koto-
  • Level 7
  • Apprentice Cake
  • September 14, 2018, 1:51 pm
Ive been in the same boat. They never unbanned me and i just lost hope. I hope you can get unbanned though.Because all people who want to play should play. especially with true statements. Honestly i think hypixel is very un--orderly. And they only use bots. Dont lose hope yet!
  • NyssaDerp
  • Level 8
  • Apprentice Toast
  • September 14, 2018, 4:23 pm

Ty for sharing your story :D I'll try not to give up, but the chances are getting slim :(

I agree that it is very unjustified, they seriously need to fix it.
  • Arie_
  • Level 40
  • Master Elf
  • September 14, 2018, 1:04 pm
I feel it's as if the admin doesn't seem to believe you in the first place their response. When replying to you over your ban appeal they used 'you' instead of 'your brother' or 'your siblings', despite you stating the same story and reason three separate times, they didn't seem to care enough to acknowledge that.

Most of the time admins are like this, unfortunately, they don't seem to care as much, especially if they've been one for quite a while. They seem to just lose interest and focus only on what a program could detect because hey, there's no way a program could be wrong, right?

I hope that hypixel digs their heads out of their asses and learn to take better care of things, not only with bans, but with how the staff acts in general.
  • NyssaDerp
  • Level 8
  • Apprentice Toast
  • September 14, 2018, 4:22 pm
Agreed. Ty for your kind words on this matter.
  • pbs
  • Level 39
  • Artisan Toast
  • September 14, 2018, 12:04 pm
i'm honestly wondering right now how many times they've copied and pasted that response to all the people who were unjustly banned. ._.
  • NyssaDerp
  • Level 8
  • Apprentice Toast
  • September 14, 2018, 4:21 pm
Tbh me too lol.
  • Mangled
  • Level 51
  • Grandmaster Creeper Hugger
  • September 14, 2018, 11:50 am
I've had my brother use my Minecraft account before without my permission, but luckily he hasn't gotten me banned from anything LOL
Hypixel, I will admit, does have an awful banning system. I completely agree that your ban was unjust. Hopefully, Hypixel will realize their mistake and fix this. If not, I honestly don't think they're worth your time. I do hope that it will be corrected for you, and for your brother. (I can imagine how upset he might have been.)
This is exactly why I don't play Hypixel. See, players have the opportunity to report players for using hacks in-game without needing to provide any proof, and if I'm right, the Hypixel staff don't bother checking.
That's horrible. I can't believe how you feel - I want to help you, but don't want to start anything big.
I'm so sorry..

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