Ticket #25364

2
Type
Bug Report
Status
Accepted
Opened by
Views
80
Access
Public
Created
4/12/25 5:01 am 4/12/25 5:01 am
Updated
4/14/25 11:08 am 4/14/25 11:08 am
Assigned

capcha bug

hello. i recently heard from a freind that they cant login through their acc. basically whenever u login u have to type the user name, password etc. after that u have to click on a capcha to log in. but for her , the capcha dosent appear so she cant log in to her acc. this is an issue though and i cant tell wether it is a bug or a device issue. but please find a problem to this issue.
btw

heres her acc https://www.planetminecraft.com/member/hooman91/


She also uses mobile (idk what phone tho)

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Cyprezz
04/14/2025 11:08 am
Level 71 : Legendary
set status to Accepted, assigned Cyprezz.

We use CloudFlare reCaptcha, it should work on all / most devices. Maybe she could try an alternative device or browser?
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