Ticket #27340

1
Type
Bug Report
Status
Accepted
Opened by
Views
93
Access
Public
Created
2/12/26 8:21 am 2/12/26 8:21 am
Updated
2/17/26 10:53 am 2/17/26 10:53 am
Assigned

AJAX reports 503 error on image upload

Account name: ewe2
Browser: Brave
OS: Linux

Steps to reproduce: add an image to content within the size limit on my most recent map, Mandala Box. First two images loaded without issue. Third image appears to upload but then deletes and a dialogue appears with the following message:

One or more errors occurred while uploading your images:
* Error on 2026-02-12_02.03.46.jpg: Error: AJAX reported 503

I thought it might be an issue with the filename so I tried to upload with the name down-view.jpg and got the same error. And then I tried changing it to a PNG file and it worked. So the point of this bug report is to request that in the content screen it is very clearly noted what types of files and the upload size limit is acceptable so users like myself don't have to experiment like this.

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Cyprezz
• 02/17/2026 10:53 am
• Level 71 : Legendary
set status to Accepted, assigned Cyprezz.

I've cleaned up the broken images. You have 5 now. Did it eventually work?
1
ewe2
• 02/18/2026 4:13 pm
He/Him • Level 18 : Journeyman Geek Builder
I did get a working upload as long as it was a PNG file. That's why I think it's important to advise uses what file formats are accepted by the system and some better way to deal with issues.
1
Cyprezz
• 02/19/2026 10:54 am
He/Him • Level 71 : Legendary Cyborg Programmer
What format were you trying to upload? We support .png, .jpg and .jpeg for screenshots.
1
ewe2
• 02/20/2026 2:23 am
He/Him • Level 18 : Journeyman Geek Builder
So firstly I had a PNG that was too large. So I exported it with the same name as a jpg that would be smaller. And then I tried to upload the same jpg with a different name and then the same name but a png instead and that worked. I still don't understand what the issue was. I can understand the system having a size limit, but is your server using some kind of rewrite engine (common to apache and nginx) that couldn't cope with the filename? If so, why the error with down-view.jpg? It's very confusing.
1
Cyprezz
• 02/21/2026 6:48 pm
He/Him • Level 71 : Legendary Cyborg Programmer
history
Can you zip the .jpg that wouldn't upload and share it with me? I'd like to test and see if I can reproduce the issue and figure out why in the world it would fail.
1
ewe2
• 02/25/2026 4:03 am
He/Him • Level 18 : Journeyman Geek Builder
history
Here's a link to the file as png and jpg problem-files.zip
1
ewe2
• 02/12/2026 8:26 am
He/Him • Level 18 : Journeyman Geek Builder
Also now I am left with 5 broken images on the map that I am unable to remove.
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